To greet you courteously and maintain absolute confidentiality
To see you at the appointment times as far as possible
To give the treatment and advice we believe is best, giving priority to urgent medical conditions
To arrange via reception staff for you to be able to speak to a doctor for telephone advice
To arrange a home visit for those to ill to attend surgery
To give you access to your medical records subject to any limitations in the law
To have repeat prescriptions available at the surgery within 48 hours if you give the required notice
To welcome and consider any suggestions you make to improve the service
To offer you a health check with the nurse/doctor when you join the practice
Your Responsibilities
Please give us the same courtesy you would expect from us
Please give adequate notice if you cannot keep an appointment
Please remember an appointment is for one person only
Most delays are due to medical emergencies – please be patient
Only request a home visit if it is medically justifiable and not for social convenience
Requests for a repeat prescription should be made at least 48 hours before it is required in writing, either online or by using the computer printout request slip
Please think carefully before using the out-of-hours service which is for medical emergencies only